If you have purchased your flight ticket and MultiFLEX Pass online, we will contact you if your flight ticket is not eligible.
Making date changes (even on changeable tickets) usually incurs change fees and sometimes there is a difference between the fare for your original ticket and the one you want to change to. Your MultiFLEX Pass means that you won’t pay change fees, but you will still need to pay any fare difference if you want to change to a more expensive flight, or there are additional taxes which apply.
Changing flights at the last minute is likely to mean there is a higher fare difference, so we recommend making changes as early as possible.
MultiFLEX Passes can only be redeemed for date changes on flights booked as part of the named passenger’s original itinerary. MultiFLEX Passes are not transferable. A new trip requires a new MultiFLEX pass.
All date changes are subject to availability and ticket conditions. MultiFLEX Passes do not change the rules of your purchased ticket, e.g. maximum stay validity or booking class. For example, if your ticket only allows you to stay for a year, then you can’t change to a date beyond this point using your MultiFLEX Pass. Please contact your Travel Expert for more information about this, e.g. the maximum length of stay on your ticket.
The MultiFLEX Pass is only valid in conjunction with economy class tickets.
One Change, Three Change and Unlimited MultiFLEX Passes can only be purchased before departure. Post Departure Three Change MultiFLEX Pass can only be purchased after departure.
If you want to change your flight before you leave the UK you can only do this if you have purchased the Unlimited Change Pass – to do this, please contact your booking store. Date changes before you leave the UK are not covered on the One Change or Three Change MultiFLEX Passes and these changes will incur change fees, as well as any difference in the fare and applicable taxes.
After you have left the UK, date changes using the MultiFLEX Pass can be redeemed by contacting our Global Travel Help Team using this form.
You can’t make a date change for a flight you have already missed. Missing your flight may also affect remaining segments of your journey, possibly resulting in a new purchase being required. Please contact your booking store if you have missed a flight and you have not yet left the UK, if you have left then please contact Global travel help using this form.
Your MultiFLEX Pass covers date changes only. MultiFLEX Passes cannot be used to change the name of the passenger. If you wish to change your destination (known as re-routing) and there are change fees involved in doing so, these fees will not be covered by the MultiFLEX Pass. If the fare for the new destination is more expensive, then you will have to pay the fare increase and any applicable taxes as well. Please note that other restrictions may apply to rerouting your ticket.
Your MultiFLEX Pass is non-refundable.