We work closely with our academic accounts to ensure they get the best out of our services. Often, we take on new accounts who are having issues with incumbent suppliers, be that from tracking spend and aligning travel policy, to encouraging on contract spend & highlighting duty of care value. By employing a dedicated account manager for each academic account, collaborating on marketing and a little perseverance we had our most successful year yet. For one of our top corporate accounts we boosted on contract bookings by 122%, compared to the previous year. Across all our academic accounts we saw an impressive 56% increase on online adoption. CSQ’s highlighted that our newest customers were much more confident in the business travel supplier & more importantly saw the value of booking on contract with Business Travel by STA Travel as a supplier.
“Received excellent support throughout the booking process. I was very impressed by the speedy service I received from my travel expert” – Another happy academic account