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SUPC & LUPC Consortia

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What is the SUPC/LUPC?

Business Travel by STA Travel have recently been successful in securing a place on the UK Universities purchasing consortium for the third consecutive time. We are dedicated to providing around the clock service and advice to establishments of the consortium. Only suppliers proven to be efficient in servicing the needs of academic establishments and offering high quality products/services are listed as suppliers on SUPC agreements. The SUPC & LUPC act as a mediator in generating savings and better value for members through the collaborative procurement of goods and services. With high placings in both Lot 1 (Business) and Lot 2 (Groups) of the framework, Business Travel by STA Travel is a one-stop-shop for your booking needs. 
Our service

Our dedicated Business Travel Experts work alongside universities to offer the best standard of service. Universities that work with us are provided with a dedicated booking team. Each team includes upwards of three Travel Experts, a Contract Manager and a Business Travel Manager. Outside of office hours, universities are offered 24/7 support through our Global Travel Help team.

Why us?

Our listing on the SUPC & LUPC framework means that we only provide quality service and great value to academic accounts. Our listing means we are well-versed on academic business travel and the varying needs our accounts may have. Our expertise is backed up by support in country, a service that can only be offered by a truly global organisation. 

Tailor-made

Business Travel by STA Travel aim to meet and exceed the expectations of universities, that’s why we actively listen to feedback and tailor-make reports, offer in depth training and regular onsite visits to suit the needs of each individual account. We don’t believe in a ‘one-size’ policy, we know the needs of each university is different and that’s why we make changes along the way.

Academic Group Travel

What we offer

24/7 support line

24/7 support line

Our Global Help team works 24/7 and is well equipped to deal with emergencies. From transit issues to flight cancellations and out of hours hotel check-ins to crisis management. Our staff keep their cool in any situation.

Travel experts

Travel experts

Our Travel Experts only use reliable suppliers and work closely with academic accounts to aid flight arrangement, rail, hotels, travel extras and add-ons. Our Experts have access to the very best fares, using negotiated and academic fares on eligible trips.

Online booking system

Online booking system

Business Travel by STA Travel offer academic accounts a user-friendly online booking tool, where bookers can compare price and book at the touch of a button. Our customers can have user, booker or travel arranger profiles and book travel for themselves as well as others including external guests.

Training sessions

Training sessions

Onsite training sessions are organised by dedicated account managers. These sessions give organisational bookers the ability to show customers the abilities of the online booking system and offer step-by-step advice.

Online support team

Online support team

Business Travel by STA Travel has a dedicated online support team that are on hand to help with all queries regarding the online booking tool as well as booking changes, cancellations and any issues with check-in.

Experts in academic

Experts in Academic

During our 38 years of experience, we have compiled knowledge that lends its hand to business travel. Our ties with schools & universities in the domestic market mean we’re experts in all things that fall under academic business travel. We understand how a university travel policy might differ.

Academic account: case study

We work closely with our academic accounts to ensure they get the best out of our services. Often, we take on new accounts who are having issues with incumbent suppliers, be that from tracking spend and aligning travel policy, to encouraging on contract spend & highlighting duty of care value. By employing a dedicated account manager for each academic account, collaborating on marketing and a little perseverance we had our most successful year yet. For one of our top corporate accounts we boosted on contract bookings by 122%, compared to the previous year. Across all our academic accounts we saw an impressive 56% increase on online adoption. CSQ’s highlighted that our newest customers were much more confident in the business travel supplier & more importantly saw the value of booking on contract with Business Travel by STA Travel as a supplier.

 

“Received excellent support throughout the booking process. I was very impressed by the speedy service I received from my travel expert” – Another happy academic account 

 

Our people

Managers

Managers

100% internally promoted

Staff retention

Staff retention

86% within 12 months

Account retention

Academic accounts

87% retention

SUPC intern image
“What haven’t I learnt during my placement? From team work to presentation skills, the list goes on! During my placement at STA Travel, I developed professionally, and I believe now possess the skills and confidence to enter the working world after graduation.”

Taonga, started as intern. Still employed by Business Travel by STA Travel

Who we work with